Cancellations & Refund Policy

Event Cancellation by Organizer

In the unfortunate event that a show or event is cancelled, rescheduled, or postponed by the event organizer or artist:

• You are eligible for a 100% refund of the ticket face value.
• The refund process is initiated automatically; you do not need to contact support.
• Platform fees and internet handling charges are generally non-refundable as these correspond to services already rendered.

Refund Timeline

We process refunds via our payment partner, Razorpay.

User Initiated Cancellations

As a general policy, tickets once booked cannot be cancelled, exchanged, or refunded.

However, specific events may have flexible policies enabled by the organizer. Please check the "Terms & Conditions" section on the specific event page before booking. If an event allows cancellation, a "Cancel Ticket" button will appear in your 'My Tickets' section up to 24 hours before the event.